People Support Manager

Looking for a role where your leadership makes a real impact? This is your chance to shape a People Support function in a purpose-driven organisation

The Opportunity

Step into a role that combines strategic leadership with hands-on impact. As People Support Manager, you’ll lead a team central to a People & Culture function, driving the transition to a tiered service delivery model that enhances efficiency, accountability, and the employee experience.

You’ll shape policies, refine processes, and embed a culture of continuous improvement. Working closely with leaders across the organisation, you’ll ensure consistent, aligned, and innovative People & Culture services that make a real difference every day.

The Role

• Lead and develop the People Support team, fostering a high-performance, customer-focused culture.
• Drive the shift to a tiered service delivery model, defining SLAs, KPIs, and performance measures.
• Collaborate across People & Culture and wider teams to ensure seamless, consistent service delivery.
• Oversee triage, resolution, and escalation of People & Culture enquiries with efficiency and compliance.
• Champion process improvement, policy refinement, and innovation to enhance operations.
• Provide expert guidance on People & Culture governance, compliance, payroll, and industrial frameworks.
• Monitor and report on service metrics to support continuous improvement.

• Minimum 5 years’ experience in a customer-focused People & Culture function within a large or complex organisation.
• Proven experience leading operational or service delivery teams, including tiered support functions.
• Strong knowledge of People & Culture processes, payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance systems (Humanforce preferred).
• Track record in process improvement, service optimisation, and compliance.
• Exceptional collaboration, stakeholder engagement, and communication skills.
• Relevant tertiary qualifications in Human Resources, Business Administration, Payroll, or related field are preferred.

• Join a purpose-driven organisation where your work supports meaningful outcomes.
• Lead and shape a high-performing People Support team.
• Engage in transformational People & Culture projects.
• Work in an inclusive, collaborative, and supportive environment.